| 1. Service Experience |
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Excellent |
Good |
Fair |
Poor |
| Reservations |
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| Confirmation |
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Airport Greeter
(if applicable) |
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| Chauffeur |
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| Vehicle |
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| Billing |
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| Overall |
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| Comments: |
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2. Reservations |
| |
Excellent |
Good |
Fair |
Poor |
| Friendliness |
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| Knowledge |
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| Speed |
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| Comments: |
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3. Chauffeur |
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Yes |
No |
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| On time for pickup |
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Excellent |
Good |
Fair |
Poor |
| Appearance |
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| Geographic Knowledge |
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| Safety |
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| Customer Service |
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| Comments: |
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4. Vehicle |
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Excellent |
Good |
Fair |
Poor |
| Interior Cleanliness |
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| Exterior Appearance |
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| Amenities (ex. Water, Newspaper) |
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| Mechanical Condition |
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| Comments: |
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5. Billing |
| |
Excellent |
Good |
Fair |
Poor |
| Accuracy |
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| Presentation Format |
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| Timeliness |
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| Comments: |
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6. Would you recommend Dial 7 to
someone else? |
| |
Yes |
No |
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7. Would you like additional
information about our services? |
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Yes |
No |
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Please provide us with the following
information. |
| City of Service: |
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| Date of Service: |
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Please tell us how we may contact you if
follow up is required. |
| First Name: |
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| Last Name: |
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| E-mail Address: |
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| Telephone Number: |
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 |
Thank you for completing our survey. |
